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What We Do  Care Solutions


Care Solutions  

The increasing demand for healthcare - driven by an ageing population, increasing numbers of patients with chronic, long term conditions, technological advances and lifestyle pressures means that the NHS faces a real challenge in ensuring the delivery of improved outcomes for local populations within constrained financial allocations.

UnitedHealth UK has proactive and innovative solutions to support the NHS in addressing some of the major drivers of healthcare spending whilst improving health care outcomes.

Our approach to population health management through our Staying Healthy, Managing your Health and Living with a Condition can help transform local health communities into a system that is highly personalised, clinically effective, driven by data. We work with GPs and Practice teams in referral management, facilitation services, care planning, case and condition management and in reducing unwarranted variation and costs. We also support hospitals with utilisation management, discharge planning and our pioneering readmission avoidance programme.

  • Identifying high-risk patients before major health events occur
    With the support of the patient’s GP we work to identify high-risk patients in the community before major health events occur. Early intervention has helped to increase patient engagement and reduce costs in the healthcare continuum. Our cutting edge technology supports the identification of those patients most at risk. 
  • Enhancing partnership working across the clinical and provider community
    We work in close partnership with key health care providers in the local community ensuring integrated services for patients. Our aim is to empower patients to take responsibility for their own healthcare.
  • Long Term Condition Management
    Our professionally trained health coaches, who are experienced in case management, disease management, decision support, utilisation review, and behavioural coaching will identify and evaluate a patient’s specific needs and provide telephonic one-on-one health coaching.
  • Promoting a culture of health and well-being across the population
    We help promote health and well-being in the community by forming personalised relationships with patients and encouraging positive behaviour change.
  • Creating accurate, holistic views of individuals across a whole population
    Our eSync technology builds unique profiles of individuals across the community. This allows us to monitor the entire population and prioritise opportunities across multiple programmes for health improvement.

    Breakfast workshop sponsored by UnitedHealth UK, International Congress on Telehealth and Telecare...

    Beyond technology: combining telehealth and care management to change behaviour

    • Why technology alone is not enough to drive quality improvement and efficiency in long-term conditions management'
    • How strategic use of telehealth by care managers and patients can produce lasting results'
    • What supports need to be in place in order to empower patients and providers to maximise health and well-being'
    Carole Johnson, Manager, Clinical Educations and Quality, UnitedHealth UK
    Phyllis Shelton, Managing Director, Care Solutions, UnitedHealth UK


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